How do I make a reservation?  You can call one of our knowledgeable staff members at 920.528.7600 / 800.225.0608, email your request to info@gopersonalized.com or click “Book Now” and complete the online reservation form for your particular tour.  Please have the tour name, tour number and date ready along with name, address and phone number of anyone who has not traveled with Personalized before.  If reservations are placed via email or on www.GoPersonalized.com, a confirmation will be emailed to you.

When are payments due? One-day tours require full payment within seven days of making the reservation.  Multi-day tours typically require a $200.00 per person deposit that is due within seven days of making the reservation. Final payments are due two months prior to departure.  Please reference specific tour itineraries for detailed information. 

Call the office if you have further questions at 920.528.7600 / 800.225.0608.

Will I receive a reminder phone call? Reminder phone calls for one-day tours will be made ONLY if the departure times and/or pick-up locations differ from what is printed in the catalog. Please refer to your catalog or the "One-Day" section of the website for information. If you would like, you can call our office the day before departure to reconfirm the departure information.

Where are the pick-up locations?  When should I arrive at my location?  One-day tour pick up locations are listed in our quarterly catalog and in the “One-Day” section of the website. Departure points for multi-day tours will be assigned 2-3 weeks prior to departure.  This information will be included in your tour documents which will arrive 10 days prior to departure. Please arrive 15 minutes before your scheduled pick-up time.

How are seats assigned? Seating on the motorcoach is assigned by the order in which we receive payment.  Rotation of seats is practiced on multi-day tours.  If you do not wish to participate in seat rotation, you can request a seat in the back of the coach, for the duration of the tour.

Is smoking allowed on the motorcoach?  For the comfort and safety of all our passengers, the use of tobacco products is prohibited on our coaches.  Rest stops are made frequently so those who wish to smoke will have the opportunity outside of the coach.

What about tipping? Tipping of drivers, tour directors and local guides is not included in the price of the tour.  Gratuities are customary, are a personal matter, and should be handled on an individual basis. The suggested tipping amount is outlined in your tour documents.

How should I pay? Personalized Tours does not accept credit cards. Payments should be made by personal check or money order made payable to Personalized Tours.  Separate checks should be issued for each tour if possible.  Please include the tour number on the memo line of the check.

How do cancellations & refunds work? Attractions, theatres and hotels have become more stringent in their cancellation policies thus forcing us to do the same.  All one-day tours are non-refundable unless the tour member finds a substitute. If Personalized Tours finds a replacement the payment is transferable to another tour.  It is NOT refundable. Should it be necessary to cancel your multi-day tour once deposit is made a $25.00 per person administrative fee will be assessed.  The remainder of the deposit is refundable – only if refundable from our vendors. Once final payment is made any refunds will be handled on an individual basis, and will be determined after an evaluation of unrecoverable funds.  All cancellations must be submitted in writing. 

Do you offer cancellation protection? Yes, we offer what we call “Peace of Mind” cancellation protection.  It is available on all two-day and longer motorcoach only tours for a reasonable fee. We strongly recommend the purchase of this protection to eliminate the loss of your travel investment. Prices will vary and are listed on the individual tour brochure.  For more information please call the office at 920.528.7600 / 800.225.0608 or go to the “Travel Protection” section on our website.

Do you offer travel insurance? Personalized Tours offers more comprehensive travel insurance through Travelex Insurance Service. There are two different plans. Please request Travelex brochures for complete information.

When should I expect tour documents?  When traveling on a multi-day tour complete instructions including pick-up time and location, hotel list, medical form and baggage tags will be mailed approximately 10 days prior to your departure date.  Documents for overnight casino trips will be mailed seven days prior to departure.

Will I need proof of citizenship for my tour?  When traveling outside of the United States, please be sure to carry a passport valid for at least 6 months after the return date of the tour.  For tours strictly within the 50 states a government-issued photo ID is required.

Are snacks  allowed on the coach?  Yes, dry snacks and water are welcome.  However, dairy products are strictly prohibited.